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Ameren saves US$ 25 million from streamlined supply chain
Infosys helped the leading utility reengineer its manual and fragmented supply chain processes to improve productivity by over 50% and reduce cycle times by over 60%.Download
Hafslund offers a compelling customer experience with CRM
Infosys' CRM solution integrated the Norwegian utility's IT systems to help enhance customer relationships.More
United Utilities adopts SOA to modernize systems
With Infosys' legacy modernization solution, United Utilities realizes its vision of creating a flexible IT environment.More
British Energy achieves business-IT alignment with SOA
Infosys adopted a Process Driven Architecture approach to help British Energy scale up and innovate.More
Customer Service/Retail Solution
Comprehensive Customer Service Solution Framework
Infosys' Comprehensive Customer Service Solution Framework gives you a choice of investment size at a lower cost, several IT platforms such as .NET, Java, COBOL/IBM MF to choose from and a solution for business problems while addressing IT concerns.Customer Care Framework with Microsoft
The Microsoft Customer Care Framework (CCF) reduces call handling duration, time required to switch between applications, training costs and prevents "ripping and replacing" existing systems.Customer Self-Service
Infosys' web-based self-service solution approach helps utility companies achieve a business transformation in three stages. Solution highlight is a click-through functional prototype incorporating industry best practices for re-use in requirements, design and development.Customer Service Assessment Framework
Customer Service Assessment Framework identifies opportunities to build a robust, cost-effective and scalable customer service ecosystem.Customer Service Integration & Consolidation
This solution provides a cost-effective and low-risk approach to extract the business value of a Merger & Acquisition (M&A). It consolidates the customer service operations in a phased manner.Document Composition
Our Document Composition solution addresses basic as well as advanced needs of customer service and CIS/CRM/ Billing systems.Process Improvement & Transformation
Regulatory compliance, deregulation, adoption of new technologies and response to customer needs have transformed Utilities companies, but in discrete steps that have led to gaps between processes.Work Flow Optimization
A next-generation Customer Information System framework, Infosys' Work Flow Optimization solution augments customer satisfaction while improving operational efficiency.Enterprise / Corporate Solutions
Business Process Transformation
Infosys BPO offers outsourcing services for utility companies across Finance and Accounting, Procurement, Knowledge Services, Order Management and HR Operations, and domain-specific offerings. Our services help utilities achieve operational excellence and mitigate risks.Business Intelligence (BI)
Our business intelligence services include business results-oriented solutions, not merely technology-oriented solutions, thorough market understanding from a domain and technical perspective and quality solutions through CMM Level 5 processes and methods.Enterprise Content Management
Infosys' Enterprise Content Management solution helps you leverage enterprise knowledge assets for competitive advantage by structuring the information for easy access and retrieval. We help you manage the entire lifecycle of content and implement comprehensive solutions.IT Effectiveness
Infosys' IT Effectiveness offering helps utility companies develop the right information and technology components. Our solution functions within your operational constraints, adapts to your organization's culture and ensures business growth based on your strategy.Product Engineering Offerings
Utility companies are investing in new power plants and scaling up their engineering workforce to enhance reliability and meet customer demands. Infosys' solutions for utility companies improve scalability and operational performance of distribution grids.Procure-to-Pay Solution
Infosys' Procure-to-Pay solution leverages industry best practices and proven ERP and procurement systems. Our approach enhances your existing ERP systems and prevents duplicate functionality and data between ERP and niche products.ERP for Utilities
The Infosys Resources, Energy and Utilities industry group comprises over 2500 domain experts contributing 6% of Infosys' revenue.Transmission / Distribution Solutions
Advanced Metering (AMI - MDM)
Our AMI solutions leverage AMI Meters, Communications and Meter Data Management to transform your operations across several areas such as customer management, asset management and energy management.Enterprise Asset & Work Management Product Services
Infosys Supply Chain Management - Enterprise Asset Management practice leverages the functionalities of leading Asset Management packages like Maximo, SAP PM, Oracle EAM, Indus Passport and Mincom to deliver enhanced strategic and asset management capabilities to its clients.Field Force & Enterprise Mobility
Infosys' Enterprise Mobility solution offers an advanced, scalable and cost-effective approach to implementing mobile applications. It spans the solution cycle and covers assessment, conceptualization and implementation.Geographic Information System
Infosys offers end-to-end, platform independent and bespoke GIS solutionsBlogs
IT for India's Power Sector - Necessary but not SufficientIn a system that loses money with every kilowatt-hour sold, what role can IT play?
Media Mentions
Fortune ranks Infosys 10 among Top Companies for Leaders 2007
In the News
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