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Comprehensive Customer Service Solution

Infosys' Comprehensive Customer Service Solution (CCSS) addresses the entire value chain of customer service.

Challenge	Solution	Benefits
Customer Information Systems (CIS) applications are not focused on call processing effectiveness	A holistic framework addresses specific challenges of customer service	Current practices combine with industry-best practices for incremental value
Rigid architecture of CIS makes it difficult to maintain and enhance CIS on time and within budget	Modular approach to modernize customer service processes and systems maximizes return on IT investments	Well positioned for future growth and change
Slow response to changing business scenarios such as Merger & Acquisition and deregulation	Customized transformation or modernization roadmap at any stage of journey, be it large CIS replacement, re-engineering or a long-term phased modernization	Reduction in customer service operational costs across functions, improved customer satisfaction and improved IT and business architecture

The Infosys Advantage

A choice of investment size at a lower cost
A choice of IT platform (.NET, Java, COBOL/IBM MF)
A solution for solving business problems while addressing IT concerns

Infosys' Comprehensive Customer Service Solution (CCSS) addresses the entire value chain of customer service. It provides a matrix of three logical layers and four key functional areas.