Driving Innovation with Global Sourcing

The client, a worldwide leader in networking and communications products, is well-known for its commitment to technology innovation and thought leadership. Infosys' relationship with the client has evolved from partial outsourcing... to an end-to-end strategic partnership. Being a leading technology company, the client's expectations and standards on technical competence were high. However, as it gained confidence in our ability to deliver, we became a partner across all functions - from IT support and product engineering to BPO services and Consulting.

Sourcing on Right Tracks

The client, one of the largest railway companies in the US, has been playing a vital role in connecting a large number of individuals and businesses through its vast network for the last 150 years. The company sought to leverage... outsourcing to manage the complexities of its business in a cost-effective way. It wanted to transform its business model to create a best-in-class infrastructure, combining the latest in technology and business processes. The client's relationship with Infosys has evolved into a strong partnership over five years. All projects delivered so far have been rated at above par level on various quality parameters. In addition, we have been recognized for being a vendor with the best cultural fit.

Transforming Communication Services with Global Sourcing

The client, a leading communication solutions provider with over US$ 35 billion in revenues and more than 20 million customers, set out to transform its business model. The company wanted to reinvent its traditional business as well... as roll out next-generation services to align with changes in technology. Infosys helped catalyze the client's core telecoms domain with a service footprint ranging from Business Process Consulting to joint R&D investment, full lifecycle ownership of mission-critical programs, network operations, network engineering, network management, AD&M of Operations Support System, testing, as well as Second and Third Line support.

However, it needs to be undertaken in a modular fashion. CIOs need to collaborate with business and sourcing partners to devise a strategic approach to Modular Global Sourcing and must enforce enterprise-wide business-IT alignment.

Related Information

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Outsourcing' and 'Offshoring' are passé. True, they had distinct identities several years ago, when the world was still a little round. The world became flat. The boundaries blurred. So why do we still use these terms?
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