Win in the flat world

SAP

Value Proposition

Reduce non-discretionary spend and increase service agility

Today, CIOs find themselves playing a more critical role within their organizations than before. The IT department is now expected to do more than just be aligned with business strategies and goals. It is expected to play a leading role as a catalyst, giving the business the competitive edge, enabling it to win in the turns. This can be done by making faster innovations through a seamless and flexible IT ecosystem. Strategic use of information by anticipating global business dynamics and trends through information agility and harvesting are required to make organizations more competitive.

IT budgets remain a challenge, so the mantra is to do "more with less". This puts a lot of pressure for reduction in both discretionary and non-discretionary spending without compromising on the service agility or increasing risk on business continuity. Infosys, leveraging its Global Delivery Model in SAP-related services, has helped IT organizations become a Respected Partner of the Business, play the role of a Business Enabler and an Innovation Driver. We focus on:

  • Lowering total fixed costs
  • Lowering total variable costs
  • Increasing proportion of variable costs to total costs
Reduce non-discretionary spend and increase service agility
Some of the ways to achieve the above are:
  • Global process harmonization and standardization
  • Rationalization of IT infrastructure and applications
  • Deploying a Global Shared Application Support Organization

A quick win in this journey can be achieved through the deployment of a global SAP shared support organization. Infosys, through its Modular Global Sourcing framework, identifies applications/ infrastructure that can be managed by leveraging the Global Delivery Model with minimal risk to business continuity, and transitioning them to an SLA and "Pay-per-use"-based model.

Our approach takes into consideration all federal and other legal/statutory regulations. Infosys' service offerings include:

  • Service Support including incident, problem, change, release and configuration management
  • Service Delivery including capacity, service continuity, availability, service levels and security management
  • Application Management
Reduce non-discretionary spend and increase service agility

Our services delivered include:

  • 24 x 7 x 365 through Infosys global hubs (ensuring high availability)
  • Global multilingual SAP helpdesk (increasing first call resolutions, thereby increasing user satisfaction)
  • Service Level Agreement-based variable pricing models
  • Value-added services for preventive and perfective maintenance
  • Training client personnel in specific SAP solutions
  • Quick and flexible ramp up and ramp downs based on business changes for small projects and enhancements

These services are based on a scalable model and can be tailored to the clients' requirements.

Read how a global automotive supplier successfully reduced their non-discretionary spend by over 35%