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Oracle Application Maintenance and Support for a World Leader in Networking for Internet

 

The Client
The client is a multi-billion dollar world leader in networking for the Internet and provides end-to-end networking solutions that customers use to build a unified information infrastructure. The client's Internet Protocol (IP)-based networking solutions are the foundation of the Internet and of the most corporate, education and government networks around the world.

Business Need
Difficulty in managing support and maintenance as these activities were carried out by multiple groups comprising of employees and contractors with resultant support and maintenance redundancy
  • Reduce maintenance costs by containing onsite consulting headcount
  • Provide economical, flexible and effective resource pool to level staff based on project demands

Key Challenges
  • Very high degree of complexity in the applications from a support perspective
  • Five production instances of Oracle Financials supporting 55 countries, Ariba, Clarify and several custom applications
  • Up to 1,600 concurrent users with over 3,000 connections and 150,000 batch jobs per day

Infosys' Role

Set up an offshore development center to maintain the complex applications and reduce maintenance costs. The overall scope of the engagement was as follows:

  • Maintain the following Oracle Financials modules:
    1. General Ledger
    2. Accounts Payables
    3. Accounts Receivables
    4. Purchase Orders
    5. Fixed Assets
  • Support and enhance Oracle Financials modules and some custom web-based applications
  • Develop business solutions based on Java and Forms 6.0 platforms
  • Monitor batch jobs for Oracle Financials application
  • Maintenance of standard packages, customizations, custom applications developed by third party and Infosys

Strategy

Infosys provided a scalable organization structure aligned with the client's IT needs with multi-level communication for faster turnaround and issue resolution.

Set up an offshore development center to maintain the complex applications and reduce maintenance costs

Built a secure and reliable communication link between the (ODC) and client site to enable consultants' access to the same application environment

Eliminated support and maintenance redundancy and provided global coverage for P1 issues

Business Value

  • Total cost of maintenance of the applications was reduced by around 30%
  • Expanded global capability
  • Improved time-to-market delivery
  • Freed client's IT resources for more strategic initiatives
  • Enhancements to existing Oracle Financials functionality completely off shored in a period of 6 months
  • 24/7 support of the applications provided based on Global Delivery Model
  • Continuously met service expectations

Related Information

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