Infosys' CRM solutions help you to:

• Gather information about prospects and customers
• Leverage the information to develop customized campaigns, products and services
• Personalize service to customers
• Support the marketing, sales, delivery and service processes with integrated services

 

Customer Data Integration Solution

Infosys' Customer Data Integration (CDI) solution provides a robust customer data management system for wealth management and retail banking service providers... Our solution integrates fragmented customer data for a consolidated view across product lines, regions and accounts. The solution is based on Infosys' domain and technical knowledge, CDI best practices and Oracle's Siebel UCM technology platform.

Siebel Business Process Testing Accelerator

Infosys addresses the challenges of Siebel functional testing by leveraging HP’s software testing technology and our domain expertise. The Siebel Business Process Testing (BPT) Accelerator... is based on CMM Level 5 methodologies, Infosys’ Global Delivery Model and HP software. It maximizes ROI on existing and planned Siebel functional testing investments.

Siebel Enterprise Banking Analytics Solution

Infosys' Enterprise Banking Analytics solution for financial service providers is based on Oracle's Siebel CRM and BI. Our modular solution offers an end-to-end pre-built framework to integrate CRM, sales, pipeline, billing and profitability information from diverse applications.

Telecom Order Management Solution

The Infosys Telecom Order Management solution helps Communication Service Providers improve efficiencies in order management and increase revenues in an environment driven by changing customer needs... The solution incorporates business processes in order capture, integration and automation of telecommunication processes.

Upgrade Solution

Infosys' Siebel upgrade solution is a comprehensive solution aimed at redefining and streamlining customer-facing processes for any organization... The upgrade solution enables your organization to extract maximum value from your new and existing Siebel investments.

The solution aims to not only lower the unpredictability factor in terms of cost, effort and business risk but also uses time-tested methodology, tools and expert resources to deliver high-quality upgrades on schedule with minimum risks.

Volume and Price Risk Exposure Solution for Utilities

Competition, regulatory changes and increased customer expectations compel utility companies to review their risk management strategies. Infosys' Volume and Price Risk Exposure Solution for Utilities... is based on Oracle's Siebel eEnergy application platform. Our solution leverages Siebel's CRM application components for differential contract management processes.

Related Information

Case Studies

Infosys helps a global leader of branded foods and beverages in effective marketing campaign management Know more about Infosys' Packaged Application services