CRM

Customer Relationship Management

Infosys’ robust technology expertise, cutting-edge Customer Relationship Management (CRM) strategy-based solutions and Consulting Services enable rapid and precise CRM implementations.

We have service offerings tailored to the technology and process maturity of your customer interactions. We leverage deep technical and industry knowledge to deliver apt customer operations solutions. Our strategic alliances with best-of-breed application package vendors such as Oracle, SAP and Microsoft combined with our excellence in global delivery, offer you the best in technology and execution. Our CRM Center of Excellence develops ROI toolkits, CRM implementation frameworks, reusable components and solutions.

Infosys’ CRM solutions help you gather information about prospects and customers, leverage the information to develop customized campaigns, products and services, personalize service to customers and support the marketing, sales, delivery and service processes with integrated services. Our experts help you plan, implement or manage a CRM technology investment across areas such as lead generation, customer retention, campaign management and account management. Our CRM practice offers the complete range of value-added services spanning all major CRM packages:

• Oracle’s Siebel CRM
• Oracle CRM
• Oracle’s PeopleSoft CRM
• mySAP CRM
• Chordiant
• Amdocs Clarify (CES)
• Microsoft Dynamics™ CRM
• Salesforce.com

We provide services across contact center suites such as Avaya, Nortel, Genesys and CISCO, and niche CRM products such as Epiphany, Pivotal and SalesLogix.

Case Studies