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Infosys BPO has moved up the value chain: Total Telecom

In an article on Indian BPOs' new roles, Total Telecom has described how Infosys BPO has climbed the value chain by adding analytics, re-engineering processes and upgrading its skills.

The magazine highlights Infosys BPO offering about 300 processes, among them one that can monitor network faults and take corrective action from a centre in India. Among a few success stories of Infosys BPO the magazine has cited, there is one about how its processes helped a European telco save US $60 million through data cleansing, billing reconciliation and in-depth analysis of revenue reconciliation.

Gopal Devanahalli, Vice President and head of the Communication Service Providers SBU, Infosys BPO, said, "We have seen many clients embark on large transformation programs, and our suggestions to clients are that as you redo your processes, it is a good time to also look at optimizing with companies like ours where you can do a lot of work outsourced."

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