BPO Services
BPO Services
Infosys Warranty Management Solution
The automotive industry is going through a critical phase with stagnant top lines and shrinking bottom lines. Warranty costs in the automotive industry are significant. The global warranty spend of US OEMs alone is in excess of US$ 27 billion per year, which translates to approximately US$ 800 per car sold, vis-à-vis profits of US$ 200 per car sold. Inefficient warranty claims processing (10% claims administration errors), undetected fraudulent claims (10% fraudulent claims) and lack of IT+Services integrated approach are the key challenges faced by the OEMs today.Our integrated service offerings aim at making warranty claims processing more efficient and also impact the defect detection to correction cycle by providing valuable analytics and reporting inputs. Infosys' warranty suite of solutions includes quick and efficient claims processing, parts return management, supplier chargeback claims management, dealer guidance cell, reporting and pre / post-EWS analytics. As part of the integrated solution, we offer Warranty ERP and also Early Warning System solutions to further improve efficiency.
The key benefits of Infosys' WMS are significant cost savings for OEMs due to warranty spend reduction and warranty operations cost reduction.
Media Mentions
Fortune ranks Infosys 10 among Top Companies for Leaders 2007
More Press releases
FAO Today: Infosys BPO is an "industry leader" More In the News
Sourcing at your fingertips:Global Sourcing Essentials
Everything you wanted to know about global sourcing, in five easy parts.
Download your copy
