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Lean Store Outsourcing

Industry-specific offerings: Master Data Management | Lean Store Outsourcing | Pharmacy Contract and Revenue management

Infosys BPO's Retail practice adopts Lean manufacturing pioneered by Japanese automakers. Our Lean Store offering incorporates workforce management and merchandise optimization. The solution framework encompasses store processes, which directly or indirectly improve the customer experience. It also incorporates In-store Labor and Store Planning.

Infosys' Lean Store Outsourcing solution works on value stream activities and reduces waste in retail environment. The value stream creates ultimate value for customers and waste is the time spent that is not a part of the value stream.

Key features

In-store labor
Places right people at the right place and at the right time to drive customer behavior and profitability. This is achieved through consolidating back-office labor management processes in an outside store environment. This will free store managers, supervisors and HR associates from non value-added activities and enable them to concentrate on value stream work.
In-store merchandizing
Advocates tactical execution of store-specific ranging, visual merchandising and in-store supply chain to achieve profitable customer buying behavior. This is realized through tactical data analysis of the inventory, POS, budget data and determining the key action points for store associates. Again, this will be done in an outside store environment, unburdening store managers, supervisors for back-office analysis and supplement them in store-floor execution.
In-store layout
Optimizes macro and micro space (planogramming corrections, store-specific assortment analytics, 'pull vs. push' strategy, using supporting data and analytics. This is done in an outside store environment, enabling store managers and supervisors control the processes, which are traditionally corporate-driven.

Benefits

Store processes
Implementation of consistent ways of working, which deliver the right merchandising, product, people and leadership, enabled by appropriate technology.
Profitability focus
A holistic data-driven model, driving financial results through rationalized decision-making with increased performance, capabilities, and tools.

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