Infosys - BPO Services | Order Management

Offerings

Order Management

The Infosys BPO Order Management service offering uses a business-transformation and metric-driven approach to build a customized roadmap for achieving business objectives by:

Helping companies increase revenue with higher order accuracy, faster response time, and guided selling.
Transforming the order management processes to enhance customer experience, improve service levels, and achieve scale and cost savings
Following best practices, leading business processes and benchmarks linked to a maturity model that facilitates identification of areas for improvement, and pre-packaged technology enablers to accelerate deployment
Providing automation capabilities for identification and management of exceptions as well as business process standardization

Challenge	Solution	Benefit
Disparate and non-standard processes, exceptions are driven by people and legacy as opposed to business reasons	Process backbone creation - Standardization of processes and creation of a global process backbone	Improved productivity and labor arbitrage savings
Disparate technology systems and lack of information tracking	Integrated delivery across process and technology Scanning and workflow solutions enabling better process flow at offshore location Best-of-breed applications deployed in a modular fashion to address specific challenges	Enhanced process efficiency, adequate governance and visibility Increased customer satisfaction Greater customer stickiness Superior order tracking granularity
Inadequate focus on business metrics	Business metric-driven solution rather than focusing on process metrics Benchmarking-based approach measures efficacy of inter- and intra-industry standards in order processing and order management Focus on continuous improvement and enhancing operational efficiencies	Reduced DSO and DBO, leading to Working Capital Efficiency Reduced cost/order Reduced cost per 1000 dollars revenue Reduced Ageing of holds

Benefits

Transforms Order Management processes to enhance the customer experience, improve service levels and achieve scale and cost savings
Provides best practices, business processes and benchmarks linked to a maturity model that identifies areas for improvement and pre-packaged technology enablers to accelerate deployment
Automation capabilities to identify and manage exceptions as well as business process standardization

The Infosys BPO Advantage

Flexible and scalable delivery platform to partner with clients in their organic and inorganic growth
Higher value through focus on business metrics over process metrics
Flexible and innovative pricing models
Benchmarking-based approach that measures efficacy of inter and intra industry standards

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Infosys BPO’s Order Management Offering

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Order Management

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