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BPO Services

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Customer Service Outsourcing

Infosys BPO's Customer Services Practice is one of the fastest growing horizontals with an exponential growth rate of 70%. We have established a leadership position while expanding our services across industry verticals

  • Banking and Financial Services
  1. Credit Cards
  2. Retail
  3. Mortgage
  • Insurance
  • Telecom
  • Technology
  • Equipment Manufacturing

 

Differentiators
  • Global Delivery Model
  • Diverse Portfolio of Services and Clients
  • Integrated BPO and IT Approach
  • Operations Excellence

 

Infosys BPO provides the following breadth of services:
  • Voice
  1. Inbound Customer Service
    1. Banking
    2. Payments
    3. Loans
    4. Mortgage
  2. Billing Helpdesk
  3. HR Services
  4. Sales Support
  5. Technical Helpdesk
  6. E-Commerce Support
  7. Telecoms Fault Repair
  8. Collections
  9. Internal Services Helpdesk
  10. Vendor Authorization
  • Non-Voice
  1. L1/L2 Technical Support
  • Non-Voice Email Support
  1. Mortgage Banking
  2. Retail Banking
  3. Loans
  4. Internal Services Helpdesk
Key Features
  • The Customer Services Practice partners with nine global clients to deliver industry-focused solutions.
  • Dedicated 2,350-plus FTEs providing customer services across 22 processes
  • Extensive domain and operations expertise across voice and non-voice platforms
  • The Customer Services Practice contributes 23% of Infosys BPO's revenues
  • Customer service delivered out of four centers in India and the Philippines
  • Multi-lingual delivery capabilities from additional centers in Mexico, the Czech Republic and China

 

Clientele
  • Large US Mortgage Bank
  • Top 10 US Financial Institution
  • US Retail Bank
  • Leading US Insurance Provider
  • Leading European Telecom Provider
  • World's Largest Technology Distributor
  • Dow 30 US Broadband Service Provider
  • Global High-tech Equipment Manufacturer
  • Global leader in Automotive Interior Solutions
Related Information

Media Mentions

Fortune ranks Infosys 10 among Top Companies for Leaders 2007
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Press releases

Infosys reorganizes to leverage growing business opportunities in a Flat World
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In the News

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